ServiceNet Gestionale NCC
ServiceNet Gestionale NCC
Every licensed private hire operator in the UK must keep a record of the bookings it accepts, and licensing officers check it at renewals and after complaints. The rules differ between London and the rest of the country, and each council sets its own list of details. Here is what the law says, the details councils usually ask for, how long to keep them and how to make the record complete for every job.
Section 56(2) of the Local Government (Miscellaneous Provisions) Act 1976 requires the operator to enter the particulars of every booking before the journey starts, in the form the council sets in its licence conditions. That is why the exact list changes from one council to another.
The Department for Transport's statutory standards recommend keeping booking records for at least six months; many councils ask for 12. Check your own operator conditions.
| Detail | Notes |
|---|---|
| Date and time the booking was made | Proves the booking came before the journey |
| How the booking was received | Phone, app, website, email, partner |
| Who took the booking | Often required by council conditions |
| Passenger name and contact | As given by the customer |
| Pickup address, date and time | Core of every record |
| Destination | Where known at booking time |
| Driver and vehicle (registration) | Who actually did the job |
| Fare quoted | Many councils require it |
| Subcontracting | If passed to another operator, which one |
A summary of common council conditions, not legal advice. Your licence conditions are the list that applies to you.
What ServiceNet doesn't do: it doesn't check driver or vehicle licences against your council's register, and prices are in euros. It keeps the booking record complete and easy to show.
It depends on the licensing authority. TfL's operator handbook asks London operators for the last 12 months; outside London the council's conditions decide, and DfT standards recommend at least six months.
When must the booking be recorded?Outside London, section 56(2) of the 1976 Act says before the journey starts. The safest practice everywhere is to record it as soon as it is accepted.
Can booking records be kept electronically?Yes, as long as they contain the details your licensing authority requires and you can show them when asked.
Record every booking before the journey with the details in your licence conditions, and keep it for as long as your authority requires: 12 months covers most cases. ServiceNet time-stamps every job and keeps the full record: try it free for 30 days. For the bigger picture, read our guide to the best chauffeur software.
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